Reach out to us
Our support team is ready to help with account-related questions, verification and withdrawals, technical concerns, account security or general feedback about slots, live casino, featured games and live betting. We can guide you through payment methods, bonus balance queries, free spins and active promotions, investigate recent wins, or walk you through cashier and withdrawal steps, and ongoing account support. Reach out anytime and our agents will reply quickly using live chat, email or phone for practical, fast assistance.
| Department | Contact |
|---|---|
| Customer Support | [email protected] (24/7 live chat & email, typical reply within a few hours) |
| General Enquiries | [email protected] (general queries, Mon-Fri, 09:00-18:00) |
| Affiliate Enquiries | [email protected] (partnerships & tracking) |
| Phone | +44 20 7946 0321 (calls handled daily) |
| Working Hours | 24/7 |
Email Support
Email is our preferred contact method for detailed requests, account-related issues, or any case needing documentation or explanations. Please use a clear subject line and include your full name, account ID, and up-to-date contact details to help us respond quickly. Providing attachments or reference numbers up front avoids delays and speeds resolution.
Submit your enquiry
Response Time
Our support team aims to respond quickly. Most inquiries are answered within one business day. Simple account or payment questions are often resolved on first contact, while complex cases such as detailed investigations, verification or payment disputes may take longer depending on the issue. We’ll keep you updated on progress and expected timelines.
Feedback
Help us improve the website. We value your feedback: if you have suggestions, bug reports, or ideas for new games and features, please share them with us. Every message is read by our team and reviewed carefully to prioritise fixes and improvements. Your input helps shape updates and enhances the user experience for all players.