Red Toucan Casino Privacy Policy
This Privacy Policy explains how we collect, use, store and protect personal information when you register, play or otherwise interact with Red Toucan. We respect your privacy and aim to handle your data responsibly. This page describes the types of information we process, why we process it, how we keep it safe and how you can exercise your privacy rights.
Types of data we collect
Personal data
When you create an account we collect personal details such as your name, date of birth, email address, phone number and postal address. We may also collect identity documents and proof of address where required to verify your identity and to process withdrawals. Personal data is also generated from account activity and communications with our support team.
Technical data
We collect technical information needed to operate the service, including IP address, device and browser type, operating system, session data and game-play logs. This helps us maintain the platform, prevent fraud and improve performance on desktop and mobile.
Transactional data
Transactional data covers deposits, withdrawals, account balance changes and payment method details (for example card or wallet identifiers). We use this data to process payments, resolve disputes and comply with verification requirements.
How we use your information
We use your data to provide and operate our services, process payments, verify identity for account security and KYC, monitor and prevent fraud, handle support requests and communicate important account information. We may also use aggregated or anonymized data for analytics and service improvement. We do not use personal data for purposes outside the scope of our service without your consent.
Data protection practices
We apply industry-standard technical and organizational measures to protect personal data. Access to personal information is restricted to authorized staff and processors who need it to perform their duties. We use encryption and secure storage where appropriate and regularly review our security practices. Despite these measures no system is completely secure, so we encourage you to use strong, unique passwords and to notify us if you suspect unauthorized access.
Cookies and tracking technologies
We use cookies and similar technologies to enable essential site functions, remember preferences, analyze site usage and support marketing activities. Most browsers allow you to block or delete cookies - doing so may affect the usability of certain features. For information about managing cookies, check your browser settings.
Information sharing and third parties
We may share personal data with third parties that provide services on our behalf - for example payment processors, identity verification and anti-fraud providers, game and platform suppliers, hosting and analytics services, and legal or compliance advisors. We require these partners to protect your data and only process it for the purposes we specify. We do not sell your personal information to third parties for marketing purposes.
User rights
You have rights over your personal data, including the right to access the information we hold about you, request corrections, object to certain processing and request deletion where applicable. Some data may be retained as necessary for compliance, fraud prevention or dispute resolution.
Access, correction and deletion
To exercise your rights or to request access, correction or deletion of personal data please contact our support team at [email protected]. We may ask you to verify your identity before responding to requests. If you close your account some information may be retained to meet legal or operational obligations.
Privacy policy updates
We may update this Privacy Policy from time to time. Any changes will be posted here with an updated effective date. Continued use of our services after changes are published constitutes acceptance of the revised policy.