Terms and Conditions
These Terms and Conditions describe the rules that apply when you use Red Toucan’s website and services. They set out our relationship with you as a player, explain your obligations, and describe how we operate promotions, payments and account checks. By registering or using our services you accept these terms and any additional promotional rules published on the site.
Account responsibilities
You are responsible for maintaining the confidentiality of your account login and for all activity that occurs under your account. Provide accurate, complete and up-to-date personal information during registration and when requested for verification. We require validation of identity and payment methods before allowing withdrawals; failure to complete verification may delay or prevent payouts.
Only one account is permitted per person, household, address, payment method, IP address and device unless otherwise agreed in writing. We may suspend or close accounts and withhold funds in cases of suspected fraud, abuse or breach of these terms.
Eligibility requirements
To use our services you must meet our eligibility rules. The minimum age to register is 18. Some countries and territories are restricted from registering; eligibility is confirmed during signup and may change over time. We do not provide legal advice – if you are unsure about local restrictions you should check applicable laws before registering.
Acceptable platform use
Use the site for lawful, personal entertainment only. Prohibited activity includes, but is not limited to, multi-accounting, collusion, use of bots or automated tools, chargeback abuse, money laundering, and deliberately exploiting software or bonus terms. Any behaviour that undermines game integrity or platform operation may result in account suspension, forfeiture of winnings and further action.
General bonus and promotion rules
Promotions and bonuses are subject to specific terms published with each offer. General conditions include minimum qualifying deposits, wagering requirements and time limits. Example campaign rules may include wagering requirements of x30, a minimum qualifying deposit of £/€20 and a seven day period to complete wagering, but actual terms vary by promotion. Free spins and bonus funds often carry separate wagering conditions and game restrictions. We reserve the right to refuse, revoke or reclaim bonuses and promotions in cases of suspected abuse or irregular play.
Deposits and withdrawals
We accept a range of payment methods including cards, e-wallets, bank transfers and selected cryptocurrencies. Minimum and maximum deposit values depend on the payment method and active promotion; a typical minimum for bonus qualification is £/€20. Withdrawals are subject to verification checks and applicable limits; standard account limits include 5,000 per week and 20,000 per month in EUR/GBP/AUD. Processing times vary by method and may be affected by verification requirements. Payment service fees may apply and are the responsibility of the user unless stated otherwise.
Dispute resolution
If you have a complaint contact our support team via live chat or email at [email protected]. We aim to acknowledge and investigate complaints promptly and will provide a final response after review. While a dispute is being investigated we may temporarily restrict account activity or transactions. If you are not satisfied with our resolution we will explain available next steps in our response.
Updates to terms and conditions
We may update these Terms and Conditions from time to time. Changes will take effect when published on the site or communicated to you directly. Continued use of the platform after publication constitutes acceptance of the updated terms. It is your responsibility to review the current terms regularly.